Terms & conditions

Website

In using this website you are agreeing to comply with and be bound by these terms and conditions of use, which together with our privacy policy govern our relationship with you in relation to this website.  It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.  This website also includes links to other websites for your convenience to provide further information; they do not signify that we endorse the website(s) and we have no responsibility for the content of the linked website(s).  This website contains material which is owned by or licensed to us.  This material includes, but is not limited to, the design, layout, look, appearance and graphics.  Use of any information or materials on this website is entirely at your own risk, for which we shall not be liable.  Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.  All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.  Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

 

1.   General

These booking conditions replace all previous versions.  We have done our best to ensure the information in the brochure and website was correct at the time of publishing.  We continually strive to improve and maintain our facilities, so you may find that new ones are on offer, some are temporarily closed for maintenance and improvement or some have been altered. Some cottages are over 100 years old and do not have damp courses or cavity walls, which can lead to condensation, mustiness and mould if rooms are not ventilated. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. These conditions, the Booking Form and the brochure, thereinafter called “the Contract Documents”, shall comprise the whole of the contract between Tremaine Green Country Cottages called “the Proprietors” and the Hirer and these Conditions, the Booking Form and said description of the property shall be read and construed together. 

 

2.   Deposit

Bookings will only be accepted when a Deposit has been received.  Guests are to check that their requirements and details are correct on receipt of the booking confirmation.  If a booking is made more than eight weeks before arrival, a deposit of 25% of the rent must accompany it. If the booking is less than eight weeks before arrival the full amount must be paid at the time of booking.  In the event of a booking not being accepted by the proprietors all fees paid will be returned.

 3.   Final Payment

Once the booking form is received and accepted by the Proprietors, the Hirer is liable for payment of the balance of the rent, eight weeks before the start of the tenancy.  Non-payment by the due date will be taken as a cancellation. The Proprietors do not send reminders, as the balance due and date is on the booking confirmation.  For short notice bookings, where there is insufficient time for payment and clearance of cheques prior to arrival, full payment must be made by cash or credit card on arrival. 

4.   Changing a Booking
Once the Proprietors have accepted a booking, the booking can only be changed to another Cottage by treating the original booking as a cancellation (See cancellations).  However, the Proprietors will endeavour to meet the Hirer’s needs but this may not always be possible. Changes can then only be made on written request and payment of 10% of the total rent at the proprietors’ discretion.

 

5.   Cancellation

If you cancel your booking you must immediately notify Tremaine Green Country Cottages in writing.  If you have to cancel, your deposit is forfeited at the discretion of the Proprietors who will try to re-let the cottage: If this is not possible the Hirer is liable and must pay the Total Holiday Cost. You are strongly recommended to take out appropriate holiday cancellation protection insurance.  Tremaine Green Country Cottages reserve the right to cancel your Holiday Cottage if they do not receive all monies due on or before the time specified in these Conditions, the Hirer is liable for the Total Holiday Cost at the discretion of the Proprietors.

 

6.   VAT

The price quoted in this brochure includes VAT at 20%.  Tremaine Green Country Cottages reserve the right to increase prices in the event that the government increases VAT or imposes a charge, tax or levy which affects the holiday price.  In this event you will be charged for such an increase.

 7.   Arrival

The Holiday Cottage is available for occupation as from 3 p.m. on the Holiday Commencement Date (date of arrival); occupation before 3 p.m. will not be allowed without prior permission.  Where full payment has not been received in advance, if the Hirer or his party do not arrive by midday on the day after the Holiday Commencement Date, and the Proprietors have not been advised of this, the Proprietors reserve the right to re-let immediately, if it is not re-let the Hirer is liable for the Total Holiday Cost.

 8.   Departure

You must vacate the Holiday Cottage by 10am on the leaving date.  The Proprietors reserve the right to charge the sum of 100% of the weekly rent per day or part of a day during which the Hirer remains in occupation of the Holiday Cottage after 10am on the leaving date and time shall be of the essence of this condition.

 9.   Rules

Tremaine Green aims to provide relaxed pleasant memorable holidays, and we make as few rules as possible.  The few that exist are for the benefit of all guests.  Booking a cottage means you have agreed to abide by this Licence to occupy:


a.   The Proprietors reserve the right to require any Holiday Cottage occupants to leave immediately, without refund, if their conduct is considered by the proprietors to infringe the Rules. Also the Proprietors will recover any compensation they may pay other guests as a result of such actions

b.   The Hirer must take all reasonable care of all equipment, utensils, furniture, fixtures and fittings in the Holiday Cottage and the amenities of Tremaine Green throughout your holiday and leave everything tidy and in undamaged condition prior to departure. The proprietors reserve the right of access.
c.   You must ensure that the Holiday Cottage is kept in a reasonably clean and tidy condition throughout your holiday.
d.   The Hirer is responsible for and will be required to make good all damage caused by you and/or your visitors during your holiday and to report these prior to departure; the costs of replacements, repairs and exceptional cleaning is payable on demand.
e.   A maximum of 2 pets is allowed in a Holiday Cottage, which must be paid for on booking. Dogs must be kept on a lead, taken off site for exercise, any faeces removed from the ground and disposed in a hygienic manner, are not allowed in bedrooms or on furniture and must not be left unattended in a Holiday Cottage. They are not allowed in the games room or laundry room.  The proprietors reserve the right to demand the owner of any dog that causes a nuisance or threat to remove the dog or leave without entitlement to refund, compensation or damages.  We reserve the right to remove to kennels, at owner’s expense, any dog causing a nuisance.  No dangerous dogs are allowed, including but not limited to any dog subject to the Dangerous Dog Act 1991 and its amendments.
f.   No more than the number of persons and pets specified for each cottage may occupy a Holiday Cottage otherwise than with the written approval of the proprietors.
g.   Supervision of children, babies and any adult requiring care remains the responsibility of the parent, Guardian or accompanying adult at all times.
h.   The Holiday Cottage must be used for holiday purposes only and for no other purpose whatsoever.
i.   The Holiday Cottage may be occupied only by the person(s) specified on the booking form and no other persons whatsoever.

 

10.   Contract

If you fail to observe these Conditions, the proprietors shall have the right to require you to vacate the Holiday Cottage and Tremaine Green forthwith without payment to you of compensation or damages and without repayment to you of the whole or any part of the Total Holiday Charge.  The Hirer agrees that the Proprietors may charge their credit / debit card for all contractually outstanding amounts.  The governing law of this contract and website is that of England and Wales.  The use of accommodation and amenities including the games room, tennis court and grounds is entirely at the Hirer’s risk and no responsibility can be accepted for injury, loss or damage to the Hirer, the Hirer’s companions or guests or their belongings. All accidents / injuries are to be reported and logged with the proprietors.

 11.  The hirer agrees that:

 

a.   That the Hirer has entered into this contract relying solely upon the information set out in the Contract Documents.
b.   That no representation (other than as contained in the contract documents) whether written or oral has been made to the Hirer prior to the date of this contract by Tremaine Green County Cottages, their servants or agents concerning the Holiday Cottage or Tremaine Green or the facilities available or as to any other matter which has influence or persuaded the Hirer to enter into this contract.
c.   That subject to the refund by Tremaine Green Country Cottages to the Hirer of any monies previously paid by the Hirer to Tremaine Green Country Cottages, the Proprietors may cancel the booking without further liability at any time before the Holiday Commencement Date if the Holiday Cottage becomes unavailable for any reason beyond the Proprietors’ control.
d.   All complaints must be notified to the proprietors immediately so that an on-the-spot investigation can be made and remedial action taken if required. Compensation will not be made for complaints raised after the tenancy has ended, where the tenant has denied the proprietors the opportunity to put matters right during the tenancy.
e.   Tremaine Green Country Cottages shall not be liable and do not accept responsibility for any defects, latent or apparent, in the Holiday Cottages of Tremaine Green Country Cottages, which occur to you due to circumstances beyond their control. 

 

Charlie, our dog, loved the beaches and splashing about in the waves. We still have loads to do and see - a week just isn't long enough. Next year I'm booking two weeks.

The cottage is in a lovely position and very clean.

Fantastic cottage and area for our honeymoon. Will be back next year

Both of us were amazed to find this place so full of character after expecting something perhaps a little more commercial.

Tremaine Green is even better than we expected and we look forward to another visit.

The only holiday we have had which was exactly as described in the brochure.

Thank you for providing such a lovely setting to have a good holiday.

Lovely cottage, the owners went out of there way to make sure it was perfect for us, would go back again and have recommended it to all are friends. Mr & Mrs Hayward Jun 18. The Green

Fourteenth visit, fourth Christmas. See you again after Easter!.

The Cornwall area is one of the best areas we have seen or holidayed in, together with our stay at your beautiful cottages and grounds.

This was our first holiday since starting our family and the children loved every minute of it. We look forward to the next visit.

Back again. As usual a most enjoyable and relaxing holiday, this is becoming our second home!

I've been coming here since I was about 5 years old. We will still keep returning for years to come. (now over 21).

Discovered Tremaine Green by chance on the Internet. What a beautiful location! Have booked again for Christmas.

Family dog Hamlet the Great Dane came to visit us. He is very big and friendly but he head butted me in the ....twice. OUCH! (Happily he has grown out of this puppy welcome).

Travelled from London. Really nice welcome. Marvellous cottage. Area Tranquil. Idyllic location. Natural beauty. Everyone friendly. Excellent Walks. Evenings peaceful. We're booking again!

What a lovely place... oh, to be able to stay a while longer.

Once again, many thanks to Justin and Penny, not least for the welcome tea-tray on arrival. This is a delightful spot and our fourth visit will not be our last.

We loved the Farmhouse. So comfortable and warm. The baby loved the ducks; he tried to pack one in his suitcase...

Our 3 year old had a fantastic time being able to run around without fear of traffic.

Our thanks go to Justin and Penny for making us feel welcome and at home. We will certainly recommend you to our friends and shall be back in the near future.

This is a great location and we shall be back...

We found the facilities excellent and a very well appointed cottage. Our reception and the courtesy afforded to us were marvellous.