Terms & conditions
Website - Revised 22 September 2020 (COVID-19 Provisions)
These booking conditions replace all previous versions. We have done our best to ensure the information in the brochure and website was correct at the time of publishing. We continually strive to improve and maintain our facilities, so you may find that new ones are on offer, some are temporarily closed for health and safety, maintenance and improvement or some have been altered. Some cottages are over 100 years old and do not have damp courses or cavity walls, which can lead to condensation, mustiness and mould if rooms are not ventilated. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. These conditions, the Booking Form and the brochure, thereinafter called “the Contract Documents”, shall comprise the whole of the contract between Tremaine Green Country Cottages called “the Proprietors” and the Hirer and these Conditions, the Booking Form and said description of the property shall be read and construed together.
Bookings will only be accepted when a Deposit has been received. Guests are to check that their requirements and details are correct on receipt of the booking confirmation. If a booking is made more than eight weeks before arrival, a deposit of 25% of the rent must accompany it. If the booking is less than eight weeks before arrival the full amount must be paid at the time of booking. In the event of a booking not being accepted by the proprietors all fees paid will be returned.
3. Final Payment
Once the booking form is received and accepted by the Proprietors, the Hirer is liable for payment of the balance of the rent, eight weeks before the start of the tenancy (4-weeks during the COVID-19 Pandemic). Non-payment by the due date will be taken as a cancellation. The Proprietors do not send reminders, as the balance due and date is on the booking confirmation. For short notice bookings, where there is insufficient time for payment and clearance of cheques prior to arrival, full payment must be made by cash or credit card on arrival.
4. Changing a Booking
Once the Proprietors have accepted a booking, the booking can only be changed to another Cottage by treating the original booking as a cancellation (See cancellations). However, the Proprietors will endeavour to meet the Hirer’s needs but this may not always be possible. Changes can then only be made on written request and payment of 10% of the total rent at the proprietors’ discretion.
a. If you cancel your booking you must immediately notify Tremaine Green Country Cottages in writing. If you have to cancel, your deposit is forfeited at the discretion of the Proprietors who will try to re-let the cottage: If this is not possible the Hirer is liable and must pay the Total Holiday Cost. You are strongly recommended to take out appropriate holiday cancellation protection insurance. Tremaine Green Country Cottages reserve the right to cancel your Holiday Cottage if they do not receive all monies due on or before the time specified in these Conditions, the Hirer is liable for the Total Holiday Cost at the discretion of the Proprietors.
b. COVID-19 Provisions. All guests are responsable and liable for following all Government guidance and laws, including local restrictions pertaining to the COVID-19 pandemic. During the Coronavirus pandemic it may become necessary for us to cancel a cottage booking, on public health grounds. Unless the circumstances are beyond our reasonable control we will either find suitable alternative accommodation of similar quality or, if in our opinion there is no suitable alternative accommodation available, cancel the booking and refund any money paid in advance for the unavailable cottage:
i. If a booking needs to be cancelled, more than 5-days before arrival, due to a guest or a member of their party having contracted COVID-19 or ordered to isolate by 'track & Trace' (subject to testing confirmation) we will defer your booking to another available date within 18-months of the original booking.
ii. If the Government and / or local authority impose a restriction that prevents us from opening or prevents the guest from staying overnight we will refund the rental paid.
iii. If a guests falls ill whilst at Tremaine Green with COVID-19 they must follow Government and NHS guidance on isolation at home. Should they wish to isolate in the cottage they are in; this will attract rental charges for the cottage, at the proprietors' discretion, particularly if we have to refund or move subsequent bookings to alternate providers in the area.
iv. Guests must follow the Government guidance on what people should do if they are 'on holiday in an area with local coronavirus (COVID-19) restrictions, or live in a restricted area and are planning on taking a holiday outside the area': They should only stay as one household or support bubble indoors.
The price quoted in this brochure includes VAT at the prevailing rate. Tremaine Green Country Cottages reserve the right to increase prices in the event that the government increases VAT or imposes a charge, tax or levy which affects the holiday price. In this event you will be charged for such an increase.
The Holiday Cottage is available for occupation as from 3 p.m. on the Holiday Commencement Date (date of arrival); occupation before 3 p.m. will not be allowed without prior permission. Where full payment has not been received in advance, if the Hirer or his party do not arrive by midday on the day after the Holiday Commencement Date, and the Proprietors have not been advised of this, the Proprietors reserve the right to re-let immediately, if it is not re-let the Hirer is liable for the Total Holiday Cost.
You must vacate the Holiday Cottage by 10am on the leaving date. The Proprietors reserve the right to charge the sum of 100% of the weekly rent per day or part of a day during which the Hirer remains in occupation of the Holiday Cottage after 10am on the leaving date and time shall be of the essence of this condition.
Tremaine Green aims to provide relaxed pleasant memorable holidays, and we make as few rules as possible. The few that exist are for the benefit of all guests. Booking a cottage means you have agreed to abide by this Licence to occupy:
a. The Proprietors reserve the right to require any Holiday Cottage occupants to leave immediately, without refund, if their conduct is considered by the proprietors to infringe the Rules. Also the Proprietors will recover any compensation they may pay other guests as a result of such actions
b. The Hirer must take all reasonable care of all equipment, utensils, furniture, fixtures and fittings in the Holiday Cottage and the amenities of Tremaine Green throughout your holiday and leave everything tidy and in undamaged condition prior to departure. The proprietors reserve the right of access.
c. You must ensure that the Holiday Cottage is kept in a reasonably clean and tidy condition throughout your holiday.
d. The Hirer is responsible for and will be required to make good all damage caused by you and/or your visitors during your holiday and to report these prior to departure; the costs of replacements, repairs and exceptional cleaning is payable on demand.
e. A maximum of 2 pets is allowed in a Holiday Cottage, which must be paid for on booking. Dogs must be kept on a lead, taken off site for exercise, any faeces removed from the ground and disposed in a hygienic manner, are not allowed in bedrooms or on furniture and must not be left unattended in a Holiday Cottage. They are not allowed in the games room or laundry room. The proprietors reserve the right to demand the owner of any dog that causes a nuisance or threat to remove the dog or leave without entitlement to refund, compensation or damages. We reserve the right to remove to kennels, at owner’s expense, any dog causing a nuisance. No dangerous dogs are allowed, including but not limited to any dog subject to the Dangerous Dog Act 1991 and its amendments.
f. No more than the number of persons and pets specified for each cottage may occupy a Holiday Cottage otherwise than with the written approval of the proprietors.
g. Supervision of children, babies and any adult requiring care remains the responsibility of the parent, Guardian or accompanying adult at all times.
h. The Holiday Cottage must be used for holiday purposes only and for no other purpose whatsoever.
i. The Holiday Cottage may be occupied only by the person(s) specified on the booking form and no other persons whatsoever. Single sex groups (3+ persons) will only be accepted with prior consultation.
If you fail to observe these Conditions, the proprietors shall have the right to require you to vacate the Holiday Cottage and Tremaine Green forthwith without payment to you of compensation or damages and without repayment to you of the whole or any part of the Total Holiday Charge. The Hirer agrees that the Proprietors may charge their credit / debit card for all contractually outstanding amounts. The governing law of this contract and website is that of England and Wales. The use of accommodation and amenities including the games room, tennis court and grounds is entirely at the Hirer’s risk and no responsibility can be accepted for injury, loss or damage to the Hirer, the Hirer’s companions or guests or their belongings. All accidents / injuries are to be reported and logged with the proprietors.
11. The hirer agrees that:
a. That the Hirer has entered into this contract relying solely upon the information set out in the Contract Documents.
b. That no representation (other than as contained in the contract documents) whether written or oral has been made to the Hirer prior to the date of this contract by Tremaine Green County Cottages, their servants or agents concerning the Holiday Cottage or Tremaine Green or the facilities available or as to any other matter which has influence or persuaded the Hirer to enter into this contract.
c. That subject to the refund by Tremaine Green Country Cottages to the Hirer of any monies previously paid by the Hirer to Tremaine Green Country Cottages, the Proprietors may cancel the booking without further liability at any time before the Holiday Commencement Date if the Holiday Cottage becomes unavailable for any reason beyond the Proprietors’ control.
d. All complaints must be notified to the proprietors immediately so that an on-the-spot investigation can be made and remedial action taken if required. Compensation will not be made for complaints raised after the tenancy has ended, where the tenant has denied the proprietors the opportunity to put matters right during the tenancy.
e. Tremaine Green Country Cottages shall not be liable and do not accept responsibility for any defects, latent or apparent, in the Holiday Cottages of Tremaine Green Country Cottages, which occur to you due to circumstances beyond their control.