Tremaine Green COVID-19 Policy

COVID Confident cleaning and operating approved

As of 19 July 2021 (Reviewed at monthly intervals & on changes in government policy)

This policy is designed to mitigate the risk of transmission of the Coronavirus at Tremaine Green Country Cottages.  It has been drawn up to raise awareness of the steps that can be taken to mitigate the spread of the virus and the procedures required to achieve this. 

All individuals are responsible for following government COVID-19 guidance and laws.

Coronavirus Symptoms:

  • New & continuous Cough
  • High Temperature
  • Shortness of breath
  • Loss of, or change in your normal sense of smell & Taste.

Personal precautions to be taken:

  • Wash your hands with soap and water for at least 30 seconds or use hand sanitiser regularly throughout the day.
  • Key times to wash or sanitise hands: On arrival at work, on departing each cottage and on departure from work, after using the bathroom, touching face or blowing your nose, changing clothes, after using shared equipment. 
  • Try to avoid touching mouth, nose or eyes.
  • Meet people outside if possible.
  • Open doors and windows to let in fresh air if meeting people inside.
  • Limit the number of people you meet and avoid crowded places.
  • Wear a face covering when it's hard to stay the (2-meter) recommended distance from other people – particularly indoors or in crowded places.

Track & Trace QR codes are provided in each cottage, guests over 16-years old are advised to use them.  QR Code behind cottage front door.

Measures for Tremaine Green Guests and staff to reduce risk of spreading Coronavirus:

Isolation:

Staff or guests must self-isolate at home and not come onsite, or return home, if within the previous 10-days:

  • They are exhibiting symptoms or who have any reason to believe they may have come into contact with the virus,
  • Or, if they or someone in their household has had a positive COVID-19 result,
  • Or, if they have been told to self-isolate by NHS Test & Trace. 
  • They must follow NHS guidelines at https://www.nhs.uk/conditions/coronavirus-covid-19/.
  • From 16 August the fully vaccinated or under 18’s, will not need to self-isolate following close contact with someone who has COVID-19. But must take a PCR test and if positive self-isolate at home.

Entrance to Office, Cleaner’s cupboard and Laundry room:

  • 'Keep Your Distance' markers in place outside Office and Information point.
  • Hand sanitiser provided in the office foyer. To be used by all visitors to the office.
  • All staff to wash hands on arrival. Handwash soap provided in the laundry room for staff with paper towels and refuse bin. 
  • Signage will be displayed to remind all visitors and staff to use sanitiser and follow social distancing guidelines.

Communal Facilities:

All communal toys and equipment have been removed from public areas: 

  • The barbecue area is open. Portable barbecues are also available,
  • The games room has restricted occupancy to family groups, as it has limited ventilation with no opening windows.  Adult supervision is required.
  • The play area is open with hand sanitisation and adult supervision required
  • Putters will be issued and returned from the office foyer & cleaned between users.
  • The DVD library is not available.
  • Laundry Room: will be closed from Saturday to Tuesday mid-day (due to dirty laundry being left for 72-hours).  Access during this period is by key available from the office.

 Buildings:

  • Signage will be displayed in the staff toilet, laundry room and cleaner's cupboard, re- hand washing routines with reminders of social distancing guidance and our policy of wearing of facemasks / shields in public indoor spaces. 

 Cottages

  • The cleaners are to follow and complete the new cleaning schedule and check list which will be left in the cottage. In accordance with our new procedures.
  • The Welcome Folder contains essential information as well as contact information and procedures on infection control and reporting.
  • Anti-bacterial & viral spray, paper towelling and hand wash provided in each cottage.
  • Laundry.  Dirty laundry is to be treated as potentially infectious:

    • All clean laundry is only to be handled with clean gloves or cleaned hands.
    • Beds to be stripped by departing guests: Do not shake.
    • Dirty laundry to be left in laundry room to stand for 72-hours prior to packing. (Tuesday morning for Saturday change overs).

 Access to Office:

  • Entrance into the office will only be for the owners and the secretary.
  • Guests able to come to the stable door, with face coverings worn please.
  • Staff pay will be done one at a time or in family groups from the office foyer.

 Cleaning Schedule for Office

  • The Office door and information point door will be sanitised each morning on staff arrival.
  • Cleaning: all touch points, walls, windows (where they can be touched) handrails, switches, doors and handles, floors, bathrooms (all touchpoints). All cleaning with anti-viral cleaning products.

 PPE:

  • Cleaning Staff. PPE provided by Tremaine Green: face mask, gloves & apron (disposable).
  • Guests: Guests will be responsible for providing their own PPE.

Cottage Rental:

  • Staff and Guests at Tremaine Green will be provided with the COVID-19 policy document.

Occupancy:

  • Guests are responsible for following all Government guidance and rules. Those found to be deliberately breaking these rules will have their booking cancelled without a refund. 

Departure & Arrival:

  • Guests to ventilate cottage for a minimum of 1-hour prior to departure.
  • Arrival and departure times have changed to allow for ventilation and extra cleaning:
    • Arrival: 4.30pm
    • Departure: 9.30am

This policy is designed to mitigate the risk of transmission of the Coronavirus at Tremaine Green Country Cottages.

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Annex A:

ACTION ON SUSPECTED OR CONFIRMED CASE OF COVID-19

Emergency procedures:

  • Reported infection by track & trace system.
  • Reported infection from customer, host or member of staff.

Procedure:

  • All members of staff and guests on site are to be informed of incident. Notify Track and trace team: Phone 111.
  • If a Guest suspects they may have COVID-19 they must immediately self-isolate and request a test.  They must inform Tremaine Green management.  If they are confirmed to have COVID-19, they should return home. Guests must follow Government guidance on dealing with possible or confirmed COVID-19 infection.
  • To request a COVID-19 test go to: https://www.nhs.uk/ask-for-a-coronavirus-test.
  • Guests should return home in accordance with: https://www.gov.uk/government/publications/covid-19-stay-at-home-guidance.

Cleaning: 

 

Q&A:

What happens if I am told to self-isolate or I contract Covid-19 before arrival?

Firstly, we wish you a speedy recovery! Once we have received confirmation of a positive Covid-19 test or a valid isolation note (the 16-digit reference and your date of birth) for a named member of your party within 10-days of your arrival, you will receive your choice of a full refund or credit. (Self-diagnosis will not be accepted).

What happens if the government advises me to shield, for medical reasons?

If you are able to travel safely, you can of course continue with your booking and shield in your holiday cottage, making use of online food deliveries and local takeaway services.  If you would like to cancel your stay, a refund may be available but proof of a new requirement to shield will be needed.

What should I do if one of my party feels unwell during my holiday?

Please follow official government advice at https://www.nhs.uk/conditions/coronavirus-covid-19/, and self-isolate at home.

Our thanks go to Justin and Penny for making us feel welcome and at home. We will certainly recommend you to our friends and shall be back in the near future.

Fourteenth visit, fourth Christmas. See you again after Easter!.

Family dog Hamlet the Great Dane came to visit us. He is very big and friendly but he head butted me in the ....twice. OUCH! (Happily he has grown out of this puppy welcome).

Travelled from London. Really nice welcome. Marvellous cottage. Area Tranquil. Idyllic location. Natural beauty. Everyone friendly. Excellent Walks. Evenings peaceful. We're booking again!

Discovered Tremaine Green by chance on the Internet. What a beautiful location! Have booked again for Christmas.

Once again, many thanks to Justin and Penny, not least for the welcome tea-tray on arrival. This is a delightful spot and our fourth visit will not be our last.

The Cornwall area is one of the best areas we have seen or holidayed in, together with our stay at your beautiful cottages and grounds.

This was our first holiday since starting our family and the children loved every minute of it. We look forward to the next visit.

I've been coming here since I was about 5 years old. We will still keep returning for years to come. (Now a pensioner).

We loved the Farmhouse. So comfortable and warm. The baby loved the ducks; he tried to pack one in his suitcase...

Our 3 year old had a fantastic time being able to run around without fear of traffic.

What a lovely place... oh, to be able to stay a while longer.

We found the facilities excellent and a very well appointed cottage. Our reception and the courtesy afforded to us were marvellous.

Thank you for providing such a lovely setting to have a good holiday.

This is a great location and we shall be back...

Charlie, our dog, loved the beaches and splashing about in the waves. We still have loads to do and see - a week just isn't long enough. Next year I'm booking two weeks.

The cottage is in a lovely position and very clean.

Fantastic cottage and area for our honeymoon. Will be back next year

Both of us were amazed to find this place so full of character after expecting something perhaps a little more commercial.

The only holiday we have had which was exactly as described in the brochure.

Back again. As usual a most enjoyable and relaxing holiday, this is becoming our second home!

Tremaine Green is even better than we expected and we look forward to another visit.

Lovely cottage, the owners went out of there way to make sure it was perfect for us, would go back again and have recommended it to all are friends. Mr & Mrs Hayward Jun 18. The Green